Refund policy
Last Updated: June 2026
At DogCatGrooming, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy.
Return Eligibility
Customers may request a return within thirty (30) days of receiving their order.
To qualify for a return:
- The item must be unused or lightly used.
- The item must be in its original condition.
- Original packaging should be included whenever possible.
- Proof of purchase or order confirmation must be provided.
Free Returns
We proudly offer free returns worldwide. If your return request is approved, our support team will provide instructions for returning the item.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made items.
- Gift cards.
- Products damaged through misuse.
- Items returned beyond the 30-day return period.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Order number.
- Photos of the item.
- Photos of packaging if applicable.
We will evaluate the issue and provide a replacement, refund, or alternative resolution.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval of your refund.
Approved refunds are processed to the original payment method.
Processing times may vary depending on your financial institution.
Order Cancellations
Orders may be canceled before shipment for a full refund.
Once an order has shipped, it must follow the standard return procedure.
Contact
For return requests:
Email: support@dogcatgrooming.shop
Phone: (289) 459-0131